Here's how refunds work at Formula — in plain English, the same rules our support team follows.
What we refund
Add-ons (workbooks): didn't mean to buy it? We'll refund it if bought by mistake. Details: Why Was I Charged $47 by Formula?
Duplicate charge: if a charge turns out to be a duplicate, we'll refund it. Details: I See Two or More Formula Care Charges — What Happened?
Charged after a completed cancellation: if the renewal happened after your cancellation was completed (you have the cancellation confirmation email), we'll refund that charge. Details: I Canceled but Was Still Charged.
If the renewal had already processed before you cancelled, the charge belongs to the started period — but contact us anyway and we'll sort it out fairly.
A renewal you didn't expect: contact us — we’ll review your subscription details and your refund request.
Unauthorized or unrecognized charges: if you did not create an account, or you don’t remember signing up, contact us. If our records show that the account was never used, we’ll refund the charge. Details: Seeing "FJOR Nutrition" or "Formula.care" charge on Your Bank or PayPal Statement?
Money-back guarantee (first purchase)
Your first purchase may be covered by our 30-day Money-Back Guarantee. To be eligible for a refund under the Money-Back Guarantee, please contact support within 30 calendar days from the date of your initial purchase. During this 30-day period, you need to activate your personalized plan and follow it for at least 14 days. Your plan usage should be recorded in your account, for example through completed tasks, finished sessions, or tracked activity. If you do not see visible results after following your personalized plan during this period, we will review your refund request under the Money-Back Guarantee.
How to request a refund
Email [email protected] with the email address you used at signup and a screenshot of the payment details — or use the button below. We reply within 24 hours. Approved refunds go back to your original payment method within 14 days.
Purchases made through Apple or Google
We can't refund App Store or Google Play purchases from our side — Apple and Google handle those payments directly:
Apple: go to reportaproblem.apple.com, sign in, choose Request a refund, select the Formula charge, submit. More: Apple's refund guide.
Google Play: open your Google Play order history, find the Formula purchase, choose Report a problem, request the refund. More: Google's refund guide.
Not sure where you bought your subscription? Check your statement: "APPLE.COM/BILL" = Apple, "GOOGLE*" = Google Play, "Formula Care / FORMULA-APP.COM / FJOR Nutrition" = our website — that one we refund ourselves.