Here's how refunds work at Formula — in plain English, the same rules our support team follows.
What we refund
Add-ons (workbooks): didn't mean to buy it? We'll refund it if bought by mistake. Details: Why Was I Charged $47 by Formula?
Duplicate charge: if a charge turns out to be a duplicate, we'll refund it. Details: I See Two or More Formula Care Charges — What Happened?
Charged after a completed cancellation: if the renewal happened after your cancellation was completed (you have the cancellation confirmation email), we'll refund that charge. Details: I Canceled but Was Still Charged.
If the renewal had already processed before you cancelled, the charge belongs to the started period — but contact us anyway and we'll sort it out fairly.
A renewal you didn't expect: contact us — we’ll review your subscription details and your refund request.
Unauthorized or unrecognized charges: if you did not create an account, or you don’t remember signing up, contact us. If our records show that the account was never used, we’ll refund the charge. Details: Seeing "FJOR Nutrition" or "Formula.care" charge on Your Bank or PayPal Statement?
Money-back guarantee (first purchase)
Beyond the cases above, your first purchase is covered by a 30-day money-back guarantee. The condition: follow your plan in the app for at least 14 consecutive days, then request the refund within 30 days of purchase. Example: you buy on June 1, use the app daily June 1–14, and can request your money back any time until June 30. This condition exists so the guarantee applies to people who actually tried the program.
How to request a refund
Email [email protected] with the email address you used at signup and a screenshot of the payment details — or use the button below. We reply within 24 hours. Approved refunds go back to your original payment method within 14 days.
Purchases made through Apple or Google
We can't refund App Store or Google Play purchases from our side — Apple and Google handle those payments directly:
Apple: go to reportaproblem.apple.com, sign in, choose Request a refund, select the Formula charge, submit. More: Apple's refund guide.
Google Play: open your Google Play order history, find the Formula purchase, choose Report a problem, request the refund. More: Google's refund guide.
Not sure where you bought your subscription? Check your statement: "APPLE.COM/BILL" = Apple, "GOOGLE*" = Google Play, "Formula Care / FORMULA-APP.COM / FJOR Nutrition" = our website — that one we refund ourselves.