Cancelling stops all future renewals; you keep access until the end of the paid period you've already paid for.
For App Store and Google Play purchases, cancel at least 24 hours before your renewal date — a renewal that has already started processing may not always be stopped.
On a trial plan? Cancel any time before the trial ends and it won’t renew into a full subscription; your trial access will continue until the trial’s last day.
Note: deleting the Formula app or removing your personal information does not cancel a subscription.
First: where did you buy it?
Check the charge name on your bank or PayPal statement:
GOOGLE* → Google Play
APPLE.COM/BILL → App Store
FORMULA.CARE, FORMULA-APP.COM, FJOR NUTRITION, PAYPAL*FORMULACARE, BT*Formula-App.com, FORMULA-AP* TRIAL APP, AplPay FORMULA-APP.COM, or FORMULA APP → our website
Bought on our website
Bought on our website
Go to Profile → Manage Subscriptions → Cancel Subscription (available both in the app and in your account on our website)
or use the button below:
You'll receive a cancellation confirmation email within minutes — that email is your proof. No email = the cancellation most likely didn't complete (or the confirmation went to a mistyped address). If you don't get it, contact us and we'll check and confirm your cancellation directly.
Paid with PayPal? Cancelling on our website also ends the PayPal billing agreement. To double-check it's off: PayPal → Settings → Payments → Automatic payments → Formula Care / FJOR Nutrition → Cancel.
Bought through the App Store
Bought through the App Store
iPhone Settings → your name → Subscriptions → Formula → Cancel Subscription. More in Apple's guide.
Bought through Google Play
Bought through Google Play
Google Play → profile icon → Payments & subscriptions → Subscriptions →
Formula → Cancel. More in Google's guide.
After you cancel
You keep access until the end of the current paid period — no further charges.
Was a charge made after you cancelled? See I Canceled but Was Still Charged — if the renewal happened after a completed cancellation, we'll refund it.
Seeing two charges and not sure why? Learn more here: I See Two or More Formula Care Charges — What Happened?
Want your account and data deleted too? See How to Delete Your Account — that's a separate step after cancellation.
Can't find your subscription anywhere?
Email [email protected] with the email you used at signup and a screenshot of the payment details. We reply within 24 hours, locate the subscription (we can find any account from the charge itself), and cancel it if it's still active.